FAQS

How would you describe Edenz Colleges?

EDENZ COLLEGES prides itself on offering a supportive learning environment, with greater personal attention given to students. Delivering a rewarding learning experience with the personal touch forms the core of what we do at EDENZ.

Do you speak my language?

If you prefer, you can talk to us in your own language. We have first language support and marketers from most parts of the world ready to respond to you who can speak:  Chinese, French, German, Hindi, Japanese, Korean, Portuguese, Thai, Russian, Arabic, Spanish, Vietnamese and various other languages.  They’ll be happy to respond to your email, talk on phone or via video conference (SKYPE).

Is it safe in New Zealand?

New Zealand is one of the safest countries in the world. Like every country, there is some crime, but if students are sensible, the rate of risks are very low. There is no religious tension in New Zealand. New Zealand has often being voted one of the most peaceful countries in the world to live in. According to the 2015 Global Peace Index we are one of the top five safest countries in the world.

Is it safe to pay my fees from overseas?

Edenz is registered with the New Zealand government (NZQA), and is required to hold student fees in a Trust Account, so that they can be refunded if the student does not start the course for some reason.

Do I need to get a VISA to study in New Zealand?

If you are not a New Zealand Citizen or Permanent Resident before you arrive in New Zealand to begin your studies at EDENZ Colleges, you need to make sure you have a current passport and then apply for the correct visa or permit. International students should make sure they leave themselves plenty of time to allow for their visa application to be processed.

If you are studying for 12 weeks or more, you will need a Student Visa, otherwise a Visitor Visa. Some countries have an agreement with the New Zealand Government for Visa-free entry.

For more information about applying for a visa, please contact our friendly marketing staff or visit the NZ Immigration website at: http://www.immigration.govt.nz/migrant/stream/study/canistudyinnewzealand/

What other Documents will I need?

You may need a:

-Medical Certificate

-Police Certificate

-A bank statement proving that you have the funds available to support yourself.

For details, visit the NZ Immigration website at: http://www.immigration.govt.nz/migrant/stream/study/

Do I need Health and Travel Insurance?

By law, all international students on a Student or Visitor Visa need to have health and travel insurance while studying in New Zealand. You must show us the proof of your insurance on your first day at school. You can arrange your own insurance from your home country, or we can arrange it for you in New Zealand. The following guidelines apply to International Students only.

Insurance Guidelines: All international students coming to NZ are required by law to take out medical & travel insurance for the full period of their study. Insurance should start from when you leave home to travel so you are covered for any emergency, and include any trips to other countries, or home, during this time.

The Ministry of Education suggests that Insurance policies include:

-Emergency evacuation/repatriation

-Accompanying relative cover

-Personal effects and personal liability cover

Desirable additional components are:

-Loss of fees due to emergencies

-Mental illness

-Continuation option if you may want to extend your studies

What are the English Language Requirements?

For General English, we take Beginners, but it is important that students at least know the alphabet before they arrive. Other courses have specified entry requirement – see each course for details.

Can EDENZ arrange Aiport pickup for me?

If you have paid for airport pickup, we need to know your flight details as soon as you have confirmed them. We cannot guarantee to meet you if we are not given at least 72 hours notice.

What is your Refund Policy?

Course withdrawal and refund – Domestic Students

Domestic students are entitled to a refund if they withdraw from a programme or training scheme as per section 235 of the Education Act 1989, and if:

Course length

Withdrawal period

Refund amount

For courses of two days or less

None

Any refund is at the PTE’s discretion

For courses of more than two days but under five weeks

Up to the end of two calendar days of the course commencing

A minimum of 50% of the amount the student paid in respect of the course

For courses of five weeks or more but less than three months

Up to the end of five calendar days of the course commencing

A minimum of 75% of the amount the student paid in respect of the course

For courses of three months duration or more

Up to the end of the eighth day of the course commencing

 

The sum of the amount the student paid less a deduction of the lesser of 10 per cent of the fees paid or $500.

If a student withdraws after the withdrawal period it will be at EDENZ’s discretion whether a refund will be granted.

The percent retained by us will vary depending on the period student attended class and costs incurred:

  • All costs incurred in the recruitment of the student
  • Fixed costs associated with Public Trust account and MOE Education levy
  • Set-up and registrar costs associated with on-boarding of the student
  • Direct teaching expenses based on an apportionment of days attending class
  • Percentage contribution to EDENZ fixed overheads and premises
  • Processing costs associated with the withdrawal and refund to the student.

For those students after the refund period, a percent will be retained for return on capital/investment.

Please note the breakdown of fees on our student invoice does not reflect the accurate appointment of costs but what each market is prepared to pay.

Please note:

  • Requests to withdraw should be made in writing by filling out the withdrawal form from Reception
  • Students are liable for the cost of any additional services requested.
  • Withdrawal means notifying Studylink which could result in student allowance being terminated.
  • Late withdrawals are ineligible for refunds.

Course withdrawal and refund – International Students

International students are entitled to a refund if they withdraw from a programme or training scheme as per section 235A of the Education Act 1989, and if:

Course length

Withdrawal period

Refund amount

For courses of two days or less

None

Any refund is at the PTE’s discretion

For courses of more than two days but under five weeks

Before the course starts and up to the end of two calendar days of the course commencing

A minimum of 50% of the amount the student paid in respect of the course

For courses of five weeks or more but less than three months

Before the course starts and up to the end of five calendar days of the course commencing

A minimum of 75% of the amount the student paid in respect of the course

For courses of three months duration or more

Before the course starts and up to the end of the tenth working day of the course commencing

A minimum of 25% of the amount the student paid in respect of the course

If a student withdraws after the withdrawal period it will be at EDENZ’s discretion whether a refund will be granted.

The percent retained by us will vary depending on the period student attended class and costs incurred:

  • All costs incurred in the recruitment of the student
  • Fixed costs associated with Public Trust account and MOE Education levy
  • Set-up and registrar costs associated with on-boarding of the student
  • Direct teaching expenses based on an apportionment of days attending class
  • Percentage contribution to EDENZ fixed overheads and premises
  • Processing costs associated with the withdrawal and refund to the student.

For those students after the refund period, a percent will be retained for return on capital/investment.

EDENZ Colleges wish to advise that the breakdown of fees on our student invoice does not reflect the accurate appointment of costs but what each market is prepared to pay.

Please note:

  • Requests to withdraw should be made in writing to the Registrar.
  • Students are liable for the cost of any additional services requested.
  • Withdrawal means notifying Immigration New Zealand which could result in automatic cancellation of a student visa
  • Late withdrawals are ineligible for refunds.

Voluntary or Regulatory closure

There are 3 possible events resulting in the closure of the College.

(a)   The Provider voluntarily ceasing its Course or Courses;

EDENZ Colleges will refund as per NZQA Student Protection rule 2013

The amount refunded will be at least a Pro Rata Refund paid within five working days from the date of the closure or cessation, unless NZQA permits a longer period.

Pro Rata Refund means a refund of Student Fees paid by the student for which services have not been provided to the Student, with the Tuition Fees component of the refund being calculated by multiply the total Tuition Fees by the percentage that time remaining in the Course bears to the total time of the Course:

(b)   Voluntary closure by a Provider;

EDENZ Colleges will refund as per NZQA Student Protection rule 2013

The amount refunded will be at least a Pro Rata Refund paid within five working days from the date of the closure or cessation, unless NZQA permits a longer period.

Pro Rata Refund means a refund of Student Fees paid by the student for which services have not been provided to the Student, with the Tuition Fees component of the refund being calculated by multiply the total Tuition Fees by the percentage that time remaining in the Course bears to the total time of the Course:

(c)   A Course Closure Event; and

EDENZ Colleges will refund as per NZQA Student Protection rule 2013

Students withdrawal before starting

In those situations where the student withdraws before starting such as:

(a)   International students whose visa applications are declined.

EDENZ Colleges retain an administration fee (as charged) and a refund processing fee of $200.

This covers actual costs incurred from Public Trust and staff recruitment and enrolment tasks.

Please refer to the NZQA website link detailing our legal requirements in full.

https://www.nzqa.govt.nz/assets/About-us/Our-role/Rules/SFP-Rules.pdf

 

 

Can EDENZ arrange accommodation for me?

Yes. Our Homestay department carefully selects suitable homestays for our students. Their homes are regularly inspected to ensure quality and safety. Please contact our Accommodation Manager Yoko for more information: [email protected]

Can I drive in New Zealand?

If you have an international drivers license, you can drive here for up to one year from the day you arrive in New Zealand. If you stay longer, you will need to change it into a NZ license – for some nationalities that means sitting a theory test only, and for others both theory and a practical driving test.

For more information about driving in New Zealand, please visit the NZ Transport Agency website at: http://www.nzta.govt.nz/licence/residents-visitors/driving-nz.html

Does EDENZ Colleges have robust procedure for dealing with student feedback and grievances?

EDENZ Colleges takes feedback and complaints seriously and as an engine for growth. For full details of the complaints procedure please see our student handbook in our downloads area.

If I have a complaint with EDENZ Colleges that is unresolved what should I do?

If you have followed the complaints procedure but still find that your issue is unresolved you can raise it with iStudent Complaints.